Reviews

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            "displayName": "Elvia Piccolo"
        },
        "reviewReply": {
            "comment": "Thank you, Elvia, for taking the time to leave a review! We appreciate your support.",
            "updateTime": "2026-05-23T03:40:51.745856Z"
        },
        "_id": "6a1101f1e6551f1689e6eea9",
        "reviewId": "AbFvOqkfysV9m93OEr4lUjatcc-tYAKH78WX7mcdLsMQOxf91VupZSYqUnMWDOPLspSIstsJZsjBOg",
        "__v": 0,
        "createTime": "2026-05-22T20:41:50.463630Z",
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        "location": "67be68059a8f802524348c8e",
        "name": "accounts\/117162998454473371158\/locations\/8657488089788664272\/reviews\/AbFvOqkfysV9m93OEr4lUjatcc-tYAKH78WX7mcdLsMQOxf91VupZSYqUnMWDOPLspSIstsJZsjBOg",
        "starRating": 5,
        "updateTime": "2026-05-22T20:41:50.463630Z"
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            "displayName": "Dana Bell"
        },
        "reviewReply": {
            "comment": "Thank you, Dana, for your wonderful feedback! We're grateful for your kind words about Craig and the care he provides. It's fantastic to hear how much you and your Dad appreciate the support. Your loyalty means a lot to us!",
            "updateTime": "2026-05-09T03:40:58.196549Z"
        },
        "_id": "69fe8d100c5b083afddd0697",
        "reviewId": "AbFvOqkifDkxvdTqgtmmNpV2Pems_QRXlnySFD6p_1rfYIOUPp-pga1sRjsiCtI6yZh_3dCE5WnSAQ",
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        "comment": "I cannot recommend Craig Smith highly enough - he is endlessly patient and accommodating to my elderly Dad the numerous times we have gone in to get help with his hearing aids.\n\nCraig spends at least 30 minutes with us each time, walks Dad through the controls and different modes, checks them thoroughly to make sure they are charging completely and working correctly, and kindly encourages us to call and come back as often as we need to - all with a genuine smile!\n\nThis level of true customer CARE is in short supply these days, so it really makes a big impact, is immensely appreciated, and is what creates loyal customers. Thank you, Craig and staff!",
        "createTime": "2026-05-08T21:01:34.855167Z",
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        "location": "67be68059a8f802524348c8e",
        "name": "accounts\/117162998454473371158\/locations\/8657488089788664272\/reviews\/AbFvOqkifDkxvdTqgtmmNpV2Pems_QRXlnySFD6p_1rfYIOUPp-pga1sRjsiCtI6yZh_3dCE5WnSAQ",
        "starRating": 5,
        "updateTime": "2026-05-08T21:01:34.855167Z"
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            "displayName": "starr bragg"
        },
        "reviewReply": {
            "comment": "Thank you, Starr! We're glad to hear that you find our staff friendly and knowledgeable, and we appreciate your feedback about our wait times. Your satisfaction is important to us!",
            "updateTime": "2026-04-17T03:43:22.672757Z"
        },
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        "__v": 0,
        "comment": "Very friendly and knowledgeable staff. They are very helpful.  We have never had a long wait.",
        "createTime": "2026-04-16T13:43:22.690667Z",
        "location": "67be68059a8f802524348c8e",
        "name": "accounts\/117162998454473371158\/locations\/8657488089788664272\/reviews\/AbFvOqn-XURJSrf1pkKEQrvMmRqxbSwhTEIXwBCY5Y8tnyq5sSUT3fS7K_WVbAbmRQiiy0-5cmAyCg",
        "starRating": 5,
        "updateTime": "2026-04-16T13:43:22.690667Z"
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            "displayName": "Butch Ross"
        },
        "reviewReply": {
            "comment": "Thank you, Butch, for taking the time to leave a review! We appreciate your support.",
            "updateTime": "2026-04-09T03:40:04.203557Z"
        },
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        "_id": "69d6ff786e7680b9da4b0ecb",
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        "createTime": "2026-04-08T18:05:30.549815Z",
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        "starRating": 5,
        "updateTime": "2026-04-08T18:05:30.549815Z"
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    {
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            "displayName": "Melissa Thomas"
        },
        "reviewReply": {
            "comment": "Thank you, Melissa, for sharing your thoughts. We appreciate your openness, and we're here to support you in any way we can.",
            "updateTime": "2026-03-27T03:41:41.392339Z"
        },
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        "__v": 0,
        "comment": "I was glad to  find out i needed help.\nI just  can't afford them right now.",
        "createTime": "2026-03-26T17:20:28.747269Z",
        "location": "67be68059a8f802524348c8e",
        "name": "accounts\/117162998454473371158\/locations\/8657488089788664272\/reviews\/AbFvOql1eyy_AcOw-Ge0JvYCHNlwXEM_QKMSlpvFyb05v0Wfa881zYd8ADx8jQNGeyMPP6HYK4t-6A",
        "starRating": 5,
        "updateTime": "2026-03-27T16:48:37.926022Z"
    },
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            "displayName": "Ted Gibson"
        },
        "reviewReply": {
            "comment": "Thank you, Ted! We appreciate your kind words about our service and are glad to hear that Craig and Christin were able to assist you effectively. Your satisfaction is our priority!",
            "updateTime": "2026-03-14T03:50:05.962918Z"
        },
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        "__v": 0,
        "comment": "Excellent service.  Friendly and professional. Good experience and very helpful to my needs.  Visited office on Signal Mountain.  Both Craig and Christin were very courteous, efficient, and successful in meeting my needs.",
        "createTime": "2026-03-13T13:31:14.045143Z",
        "location": "67be68059a8f802524348c8e",
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        "starRating": 5,
        "updateTime": "2026-03-13T13:31:14.045143Z"
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            "displayName": "Marilyn Shaw"
        },
        "reviewReply": {
            "comment": "Thank you, Marilyn, for taking the time to leave a review. We appreciate your support!",
            "updateTime": "2026-03-05T03:46:30.621904Z"
        },
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        "starRating": 5,
        "createTime": "2026-03-05T01:44:11.149505Z",
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            "displayName": "Diane Wink"
        },
        "reviewReply": {
            "comment": "Thank you, Diane! We appreciate your kind words about our audiologist and staff. Your support means a lot to us!",
            "updateTime": "2026-02-13T02:43:34.052345Z"
        },
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        "starRating": 5,
        "comment": "Kind audiologist and staff.",
        "createTime": "2026-02-12T19:34:25.709425Z",
        "updateTime": "2026-02-12T19:34:25.709425Z",
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            "displayName": "Tripp Knox"
        },
        "reviewReply": {
            "comment": "Thank you, Tripp! We appreciate your feedback and are glad to hear you found everything advanced and easy to work with.",
            "updateTime": "2026-02-05T07:00:59.277191Z"
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        "starRating": 5,
        "comment": "Very advanced and easy to work with",
        "createTime": "2026-02-04T16:48:22.848618Z",
        "updateTime": "2026-02-04T16:48:22.848618Z",
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            "displayName": "Sally Koehn"
        },
        "reviewReply": {
            "comment": "Thank you, Sally, for your kind words! We're glad to hear that Craig's helpfulness and caring nature made a positive impact. Your feedback means a lot to us!",
            "updateTime": "2026-01-28T02:43:09.017107Z"
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        "starRating": 5,
        "comment": "Craig listens and tries to solve the problem. Always caring and helpful.",
        "createTime": "2026-01-27T22:50:03.898965Z",
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            "displayName": "betty jones"
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        "reviewReply": {
            "comment": "Thank you, Betty! We appreciate your kind words about our friendly and professional staff. Your support means a lot to us!",
            "updateTime": "2026-01-15T02:59:10.529382Z"
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        "starRating": 5,
        "comment": "The staff is friendly and professional",
        "createTime": "2026-01-14T18:59:24.618594Z",
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            "displayName": "Ward Sibold"
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        "reviewReply": {
            "comment": "Thank you, Ward, for your kind words! We appreciate your recognition of our team's professionalism and clear communication.",
            "updateTime": "2025-12-06T02:51:33.864276Z"
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        "starRating": 5,
        "comment": "They were very professional and explained everything and why they were doing it",
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            "displayName": "Matthew McDowell"
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        "reviewReply": {
            "comment": "Thank you, Matthew, for your 5-star rating! We appreciate your support.",
            "updateTime": "2025-11-07T02:56:46.648512Z"
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            "displayName": "Trudee Overman"
        },
        "reviewReply": {
            "comment": "Thank you, Trudee, for your kind words! We're glad to hear you had a great experience and that our audiologist was able to assist you effectively.",
            "updateTime": "2025-11-21T22:37:45.548947Z"
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        "starRating": 5,
        "comment": "It was a very good experience. Audiologist was very knowledgeable and answered all my questions.",
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            "displayName": "Marion Bonds"
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        "reviewReply": {
            "comment": "Thank you, Marion, for your wonderful feedback; we're glad you had a great visit and found it informative!",
            "updateTime": "2025-11-21T22:37:47.349935Z"
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        "starRating": 5,
        "comment": "Great visit and learned a lot.",
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        "starRating": 5,
        "comment": "Great service and knowledge",
        "createTime": "2025-08-30T12:26:01.107832Z",
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            "comment": "Hi Alan, that is a very gracious review, we really appreciate it.\nKen Parker ",
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            "comment": "Ann, you are correct! Cheryl is all that you mentioned. Thank you so much for your kind review. \nKen Parker",
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            "comment": "Dr. Fain, thank you so kindly for your positive review. \nKen Parker",
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            "comment": "Jennifer, thank you so much for your kind remarks, it means a lot to us to hear from you.\nKen Parker",
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            "comment": "Bill, thank you so much for your kind feedback. I am very thankful that our efforts were able to create a positive outcome for you. Thank you again.\nKen Parker",
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